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Dematic Installation Technical Writer - Lead in Grand Rapids, Michigan

About Dematic

Dematic is an intralogistics innovator that designs, builds and supports intelligent, automated solutions for manufacturing, warehouse and distribution environments for customers that are powering the future of commerce. With engineering centers, manufacturing facilities and service centers located in more than 25 countries, Dematic’s global network of 8,000 employees have helped achieve more than 6,000 worldwide customer installations for some of the world’s leading brands. Headquartered in Atlanta, Dematic is a member of KION Group, a global leader in industrial trucks, supply chain solutions and related services, and a leading provider of warehouse automation.

Position Summary:

Dematic Corp. has an immediate need for an Installation Technical Writer Lead to help supervise the creation of operating instructions, how-to manuals, assembly instructions, and “frequently asked questions” pages to communicate installation procedures to field installers. This position will require 10-15% travel in order to successfully capture actual field installation procedures.

Under the supervision of the Installation Training Manager, the incumbent will be responsible for leading the creation of installation work instructions in various media forms (pictures, videos, written work instructions, etc.) as well as ensuring those instructions are properly posted in a learning management system.

Key Responsibilities:

  • Work with installation managers and Subject Matter Experts to help determine documentation needs

  • Communicate priorities to tech writers as assigned by installation management

  • Prepare templates and basic formats for the various training programs being documented by tech writers

  • Lead effort of all tech writer to ensure alignment and eliminate the potential for duplicated efforts

  • Support the effort to create technical documentation and work instructions in various media forms

  • Ensure tech writers select appropriate medium for message or audience, such as manuals or online videos

  • Organize filing and storage of departmental documentation training content

  • Oversee documentation revisions and communicate revisions to the training manager for distribution to the department when applicable


Typically a Bachelor’s Degree or advanced degree in the field.


  • Typically 2+ years of successful experience in a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above.

  • Demonstrates and applies advanced knowledge of concepts, practices, and procedures for area leading and knowledge of other areas in the company and how they interact.

  • Demonstrates understanding and application of management approaches for work direction, motivation, and performance management.

Requisition ID: 2021-16007

Job Time: Full-Time

Experience Level: Mid Level

Travel %: 100

Shift Schedule Display: Standard

External Company URL: http://www.dematic.com

Street: 507 Plymouth Ave NE