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Embassy Suites Livonia Front Desk Supervisor in Grand Rapids, Michigan

div div /div /div div div div div /div /divdiv/div div div font class="bold"Job Description:/font spanDoubleTree Grand Rapids Airport is looking for a Front Desk Supervisor to provides guidance and leadership as the Front Desk Supervisor ensuring consistent quality customer service is delivered./span spanAn example of some of the Responsibilities are:/spanul li spanCommunicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service representatives in details of work. Observe performance and encourage improvement./span/li li spanGreet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions./span/li li spanPromptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances./span/li li spanVerify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer./span/li/ul spanThe individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation./span /div /div div div font class="bold"Experience and Skills:/font spanRelated functions:/spanul li spanAbility to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts./span/li li spanBasic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error./span/li li spanAbility to access and accurately input information using a moderately complex computer system./span/li li spanAbility to stand, walk and continuously perform behind the front desk./span/li/ul spanTwo years combined, prior front desk and supervisory experience preferred./span spanThe position could possibly be a Front Desk Manager or grow to that position. /span spanEOE M/F/V/span /div /div div div font class="bold"Benefits/font spanSpire Hospitality has many benefits including health insurance, PTO and 401k./span /div /div div div /div /divBR/EEO/ Employer AA/V/D