Aerotek Senior Customer Service Representative! $16! in Farmington Hills, Michigan
LOOKING FOR CUSTOMER SERVICE PROFESSIONALS WITH CALL CENTER EXPERIENCE!
Direct Placement opportunity! Great Benefits!
Job Title: Customer Service Advisor
Location: Farmington Hills, MI
Hours: MUST be open to working any shift (24/7 operation- including afternoons, overnight, and weekends)
*Will be put on a set 8 hours shift after training
Your Day to Day Responsibilities :
Perform initial psychological and social assessments on a high volume of emergent and non-emergent contacts for assistance, which may include calls related to medical, social, and/or wellness
Respond to user and/or system generated alerts pertaining to individual devices or Residential Living Facility devices, accurately and with an appropriate degree of urgency
Advocate for members, triage calls, and report crisis situations to the appropriate agencies such as Adult Protective Services and Public Safety
Maintain a customer focus by listening actively and maintaining composure
Create accurate logs of all communications for the purpose of assuring the general needs and safety of customers
Maintain licensing and/or certifications required by the organization
Adhere to all Company and IAED procedures, protocols, processes, as well as, Federal and State regulations as they pertain to the assigned program – such as information security & privacy (i.e., CPNI, HIPAA, and FDA’s 501K Clearance issues)
Meet or exceed the established productivity and quality goals for each period
Additionally, you will meet other accountabilities and complete special projects set forth by Senior Caring Center Leadership, when assigned
customer service, call center
Top Skills Details:
• Minimum 2 years of customer service call center experience OR 1 year of dispatch experience, required
• Computer skills including typing and navigating multiple systems, required
• Experience working in hospitals, senior living industry, elderly services, or comparable experience, preferred
Looking for candidates who have spent time working in a customer service-oriented contact center environment- Min. 2 years
Experience working in hospitals, senior living industry, elderly services, or comparable experience, preferred
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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