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H.W. Kaufman Group Network Administrator in Farmington Hills, Michigan

Position Summary:

H.W. Kaufman is searching for a Network Administrator who can implement equipment installations, maintain each component of the network and troubleshoot LAN/WLAN/WAN solutions. The Network Administrator will be responsible for monitoring and maintaining all network devices including the firewall, assessing the functionality of the network routers and switches, ensuring all Internet security software and devices images are updated regularly, developing and implementing company standard policies in accordance with the direction given my IT management.

  • Support of LAN/WLAN/WAN solutions within the environment

  • Install and Support network and storage network hardware and software

  • Perform incident response and break-fix triage for issues related to a variety of network platforms including voice services.

  • Provide second tier and overflow support for end user issues during normal and after hours

  • Manage ongoing network projects

  • Work with key vendors on new solutions, existing systems and escalate and troubleshoot severity issues

  • Manage data and voice networks from selected providers

  • Assist end user with support on network issues, voice incidents and related issues that may arise while users are working from home or from their mobile device.

  • Create and maintain Run Books, defining day-to-day support, maintenance, troubleshooting knowledgebase of the infrastructure.

  • Develop and maintain documentation and training materials

  • Maintain and update documentation for high availability datacenters and its associated process and procedures for events

  • Provide updates and support documents to users and management as needed

  • Plan for updates/upgrades to existing systems.

  • Plan and implement new projects as directed by IT management

  • Deploy hardware to HQ and offices as needed

  • Use corporate provided educational tools to expand knowledge and skillset in technology

  • Research solutions through internal and external knowledge bases as needed.

  • Identify and learn appropriate software and hardware used and supported by the organization.

  • Provide insight and recommendations on processes and procedures for improvement.

  • Learn and understand the department’s technology, projects and applications.

  • Bachelor’s degree in computer science, information technology, business administration, or equivalent work experience

  • 3-5 years experience in networking within Information Technology and business/industry

  • Hands-on experience with CISCO ISR routers, Nexus 5K, 7K and 9K and Catalyst 9K platforms along with Wireless Networking technologies.

  • Experience, knowledge and understanding of the industry leading infrastructure systems and tools such as: CISCO ISR routers, Nexus 5K, 7K and 9K and Catalyst 9K platforms, Citrix Netscaler Load Balancers, Cisco ISE, Cisco AnyConnect

  • Subject Matter Expertise in the following technologies, including but not limited to: Internet/ISP (Edge) routing, Firewall, Route/Switch, Cloud Proxies, VPN, Load balancers

  • Experience with SIP, MGCP, H.323, SCCP is a plus

  • Firm understanding of Quality of Service (QOS)

  • Experience troubleshooting network communication issues over MPLS cloud technologies between HQ, DR, and office locations

  • Expertise in routing and switching, including BGP, OSPF, HSRP, VRF, NAT, ACLs and IP Multicast routing

  • Preferred Experience with Cisco ACI Networking platforms, Multi-Site Controllers and other datacenter technologies

  • Virtualization Technologies

  • Excellent troubleshooting, analytical and critical thinking skills

  • Exceptional customer service skills

  • Self-motivated and ability to demonstrate self-initiative

  • Familiarity with video conferencing applications such as Webex Meeting, GoToMeeting, Microsoft Teams

  • Experience with a ticketing platform such as Service-Now

  • Experience with SD-WAN technologies is a plus

  • Knowledge of IP Telephony systems including Cisco Unified Communications

  • Knowledge of SNMP, Netflow, DHCP and other administration and management protocols

Additional Requirements

  • Ability to manage tasks and frequent interruptions

  • Ability to lift 30-50lbs without assistance

  • Willingness to work nights, weekends, participate in project based and on call activities outside of normal business hours

  • Willingness to take on special projects outside of scope of responsibility

  • Ability to travel as needed for office visitation/upgrades

Primary Contacts

  • IT leadership team: CIO, Directors

  • IT management and staff: managers, supervisors, individual contributors

  • Business unit executives and staff

  • Outside vendors


  • Competitive base compensation

  • Health benefits & 401K with employer match

  • Employer paid continuing education courses and designations

  • Many opportunities for career advancement

The H.W. Kaufman Group is a global, forward-thinking specialty insurance organization that includes 15 companies with more than 2,000 professionals at 60 offices across the U.S., Canada and UK. With an ever-broadening group of companies in our portfolio, there is simply not a more unique professional experience in the specialty insurance business than joining one of the H.W. Kaufman Group organizations.

Equal Opportunity Employer

The H.W. Kaufman Group of companies is an equal opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by the laws or regulations in the locations where we operate.

External Company URL: http://www.kaufmanfinancialgroup.com

Street: 30833 Northwestern Highway Suite 220

Post End Date: 4/1/2021

ID: 2021-5476