Michigan State University Federal Credit Union Financial Services Representative in East Lansing, Michigan

Essential Duties and ResponsibilitiesBranch Employees•Assist members in a friendly, professional manner, and support the Credit Union's mission statement•Demonstrate flexibility and a positive attitude when faced with complex situations•Analyze, research and resolve problems and discrepancies•Use knowledge and judgment to protect members and the Credit Union from loss•Understand and comply with federal and other regulations relating to financial products and services as well as MSUFCU policies and procedures and regulations pertaining to the Bank Secrecy Act•Follow safety and security procedures regarding robbery and emergency situations, third party access to secure areas, and communicate suspicious activity to management.•Participate in training activities to ensure compliance with Credit Union policies, state and federal regulations•Manage time efficiently and take initiative within the branch; seek opportunities to develop or enhance knowledge•Actively participate in Credit Union initiatives and promotions and achieve assigned financial service goals•Take on risk and utilize lending and disbursal limits commensurate with level•Counsel current and prospective members about Credit Union products and services•Perform other duties and assist fellow employees, as assignedFinancial Services Representative I:•Process basic member transactions and maintain a balanced cash drawer; utilize proper cash handling procedures•Complete member requests and transactions with accuracy•Establish relationships with members and seek opportunities to offer products and services•Record detailed notes to document member interactions, complex situations, and transactions to minimize lapses in employee communication or member service•Manage the traffic flow of members with a sense of urgency to provide minimal wait times•Answer calls in a timely and professional manner•All of the Branch Employees duties and responsibilitiesFinancial Services Representative II:•Develop a basic knowledge of consumer loans, new account applications, IRAs, and specialty accounts with support from others•Process new account applications and offer additional products and services•Interview members and ask detailed questions to offer solutions that balance member needs with Credit Union risk•Communicate with members through the new account onboarding process and actively follow up to secure loan funding and discuss additional products and services•Document new account and loan applications using detailed notes to support a recommendation•Assist members by phone in a friendly and professional manner•Demonstrate accuracy to ensure member satisfaction•Troubleshoot and resolve issues with recyclers and coin machines•All of the All Branch Employees and FSR I duties and responsibilitiesLoan Officer I:•Take ownership of complex transactions with confidence, knowledge, and creativity•Approve and process consumer loans, new accounts, IRAs, and specialty accounts independently while making recommendations for counteroffer or denial•Provide financial education to assist members with solutions to achieve their financial goals•All of the All Branch Employees, FSR I, and FSR II duties and responsibilitiesLoan Officer II:•Become a known resource throughout the branch by assisting members and coworkers with greater depth of knowledge of products, services, and procedures including IRAs and specialty accountsbr