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AutoZone, Inc. Territory Sales Manager - Southwest Detroit in Detroit, Michigan

SUMMARY:

AutoZone's Territory Sales Manager (TSM) maintains strong relationships with current and existing Commercial customers while obtaining new business with shop owners in the designated territory. A TSM exceeds customer's expectation by delivering WOW! Customer Service to all AZ Commercial accounts by Living the Pledge everyday.

RESPONSIBILITIES:

  • Grows loyalty and trust with customers

  • Maintains adequate sales numbers, ensuring that Commercial customers are taken care of by Mobile Sales Reps and Commercial Managers are responding to customer complaints

  • Oversees the customer service, sales and general workings of the stores within their territory.

  • Motivates and lead Commercial team to achieve the sales target, as well as, increase the profitability of the company

  • Partners with Operations management to ensure a solid customer experience from sales call, to customer call, to fulfillment

  • Develops market analysis and action plans for commercial accounts

  • Develops, maintains, and revises key customer plans

  • Motivates Commercial AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits.

  • Visits commercial accounts and ensures accounts are serviced and deliveries are made as promised

  • Identifies new opportunities within the market, develops new accounts through face to face and telephone contact with potential customers

  • Ensures all company policies, and loss prevention procedures are followed

  • Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)

  • Complies with safe driving rules and procedures and ensures all Commercial Zoners have approved driver status

  • Properly maintains vehicle(s) and takes the necessary steps to report vehicle maintenance issues.

  • Follows proper accident procedures

  • Provides feedback regarding AutoZoner performance

  • Addresses commercial customer concerns and resolves them with a goal of turning a complaint into a compliment

  • Ensure all stocking programs are stocked each week per policy

  • Ability to work all the hours (of operation) that we are open for business

  • Performs other related duties as required

    REQUIREMENTS:

  • Minimum three years of related experience in outside sales (automotive industry a plus) .

  • Direct or indirect experience managing and leading people.

  • Relentless pursuit of new profitable business and penetration of current accounts

  • Ability to create and execute customer development plans.

  • Ability to analyze sales reports and take appropriate action.

  • Understanding of P&L statement and gross profit.

  • Strong communication, negotiation, organization and leadership skills . Integrity, honesty, passion, drive and the desire for success.

  • Excellent customer service skills

  • Minimum 50% travel w/ some overnight.

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