Rock Family of Companies Team Leader, Instructional Design in Detroit, Michigan
The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.
Mortgage industry knowledge
2 years Instructional Design Experience
1 year of previous leadership encouraged
The Team Leader of Instructional Design is responsible for the day-to-day functioning of their team. They monitor production, provide coaching and identify process enhancements. This leader will specifically support a team within training and development.
Pull and create reports necessary to carry out the functions of the team and for senior leadership, as requested, to track strategic goal accomplishment
Communicate and embody the culture and mission of the company
Lead/mentor the team on performance, production and day-to-day tasks
Effectively communicate expectations to all team members
Monitor key gauges for the business area (overtime, efficiency, turn times, survey results)
Ability to analyze layers of risk, compensating factors and the overall quality of loans when making decisions
Create and modify computer-based training (CBT) storyboards
Create and modify unique and interactive CBTs, both collaboratively and independently
Effectively incorporate client feedback into CBTs
Assess and modify existing training programs to meet instructional design standards
Conduct research and analyze data to determine training needs
Design evaluation tools administered to participants and analyze training effectiveness
Create custom code and interface elements for digital media projects
Use discretion and independent judgement to evaluate complex requirements and provide instructional design recommendations and deliverables to support clients and the overall impact of training
Lead in-person and/or web-based training by applying facilitation techniques, training, methodology development and evaluation
Stay abreast of new and emerging instructional design and adult learning theories
Take leadership and full ownership of tasks within the span of control
Manage special projects as specified by leadership
Serve as a point of accountability for SLAs for programs and/or projects as necessary
Identify, adopt and support evolving digital media technologies
Delegate, prioritize, and assign projects
Determine best form of delivery for training materials
Support and assist fellow leaders with projects and assignments
Who We Are
We're America's largest mortgage lender, closing loans in all 50 states. J.D. Power ranked Quicken Loans "Highest in Customer Satisfaction in Primary Mortgage Origination" for the past 11 consecutive years, 2010 - 2020. The company was also ranked highest in the nation for client satisfaction among mortgage servicers by J.D. Power for 7 consecutive years, 2014 through 2020, each year the company was eligible. There's a simple reason we've been so successful: We care about the people we work with.
If you're tired of stuffy, bureaucratic workplaces, then you'll be delighted to find something different here. We strive to make a creative, fun and collaborative environment you simply won't find anywhere else. Quicken Loans was once again named to FORTUNE magazine's "100 Best Companies to Work For" list in 2019 and has been included in the magazine's top one-third of companies named to the list for the past 16 consecutive years. In addition, Essence Magazine named Quicken Loans the "#1 Place to Work in the Country for African Americans."
This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.
The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at 1-800-411-JOBS.
The Rock Family of Companies uses world-class recruiting and talent management teams to help each member organization recruit the best and brightest. If you’re looking for the next step in your career, you’ve come to the right place.