Stanley Acess Technologies Service Technician in Detroit, Michigan

58473BRTitle:Service TechnicianBusiness:US - SSS - CSS State / Country / Province:Michigan Job Description:

Stanley Black & Decker, an S&P 500 company, is an 11 billion dollar diversified global provider of hand tools, power tools, electronic security solutions, mechanical access solutions, engineered fastening systems, and more.

This opportunity resides within STANLEY Convergent Security, a global division of Stanley Black & Decker. At STANLEY Convergent Security we design, install, service, and monitor electronic security systems that integrate intrusion, fire, video surveillance, access control and monitoring applications. With today's most comprehensive line of products, services, and technologies, STANLEY Convergent Security is the electronic security system provider of choice for industrial, government, commercial, and national account customers such as schools, hospitals, retailers, financial institutions, airports and more.

Position Summary

The Embedded Service Technician provides field service deliverables related to security system deployments in a variety of environments on different types of systems. This may include both hardware and software related deliverables. Basic troubleshooting and repair methodologies are employed daily. Customer service aptitude and attitude is essential in the performance of duties, as well, exhibiting highly developed skills in communication with all levels of system users.

Position Responsibilities:

  • Field Repair Service

  • Routine Door/ Point Check

  • Preventative Maintenance

  • Installation Support: Small Add, modify and change requests

  • Genetec Video

  • Video Stream Verification/ Reporting

  • Support Remote Help Desk and Training as Required

  • On Call For Emergency Service Requests

  • Support Stock room and Inventory Functions

  • Backfill required for PTO absences

  • Vehicle required

  • Basic application programming capability

  • Performs Site Surveys

  • Create/maintain strong IT relationship

Required Qualifications:

  • 4 + years alarm technician experience with integrated systems

  • High School Diploma or GED

Preferred Qualifications:

  • Lenel Products

  • Genetec Video

  • Vocational/Technical Degree in electrical, security or computer systems

  • Experience with electronic systems to board level


Requisition Number:58473BRCity:DetroitEEO Statement:All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.