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STERIS Corporation Repair Consultant in Detroit, Michigan

Job Title: Repair Consultant Req ID: 18119 Job Category: Service/Technical Services Country: US State: MI City: Detroit Zip: 48235 Description:At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.Position SummaryThe role of the Repair Consultant 'RCrsquo; is multifaceted. The primary role is to build and maintain the Customer relationship during each visit, the secondary is to act as the Lead Repair Technician, and to work in tandem with Sales Representative to generate and develop revenue opportunities in new and existing accounts. The RC is a leadership role within the company, as they direct the repair flow on each mobile truck and act as quality control for each repair performed. The person in this role is paired with a dedicated Repair Technician on a mobile instrument repair truck. The incumbent will supervise the work of the Repair Technician to ensure work is completed to Customer expectations. The RC is expected to coach, train and mentor the Repair Technician.Click the link below to watch a short video that explains more about this opening!Dutiesbull;Targets revenue for assigned accounts value of $0-35k/monthbull;Maintains Customer relationships and resolves issues and complaints. Escalates more complex issues to Regional Managerbull;Responsible for Daily/Monthly Customer education in form of EOD/EOM reporting and Care and Handlingbull;Manages Customer repair agreements to ensure all trays are serviced as determined by contactbull;Works with Sales Representative to build revenue, generate new accounts and sales opportunities.bull;Responsible for training of Repair Technician on repair skillsbull;Has input on performance review for assigned Repair Technicianbull;Ensures all safety protocols and requirements are adhered to at all times, driving a culture of safetyEducation Degreebull;High School Diploma or GEDRequired Experiencebull; Bachelor Degree preferredbull; 3-5 years of experience in Customer Service/Sales in lieu of degree requiredbull; Vocational/Technical education in Mechanical or Electrical field helpful; Surgical Technician experience desirablebull; Previous management experience preferredbull; Professional certification desirable (AST or alternative certification offered by NBSTSA, NHA, or Sterile Processing Tech certification offered by IAHCSMM)bull; Demonstrated proficiency in Microsoft Word, Excel, PowerPointbull; Must have a valid driverrsquo;s license with acceptable driving recordbull; Required to become CCSVP certified within one year of employmentbull; Must be able to pass DOT medical exambull; Provides immediate supervision to unit, assigning tasks, checking work at frequent intervals, and maintaining schedulesbull; Must be at least 21 years old to meet the FMCSA age requirement for commercial interstate driving.IND123STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national