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HCA Healthcare Patient Support Specialist in Detroit, Michigan

bDescription/b SHIFT: Work From HomebrSCHEDULE: PRN/Per DiembrbrbrSchedule: Work From Home - PRN positionbrAre you looking for a work environment where diversity and inclusion thrive? Submit your application with HCA Healthcare today and find out what it truly means tobe a part of a high performing, patient-centric team.We offer you anexcellent total compensation package, including competitive base salary,an excellent benefit package* andgrowth opportunities. We believe in our team and your ability to do excellent work with us. Your benefits include* 401k, PTO, medical, dental, vision, flex spending, life, disability, tuition reimbursement, employee discount programandemployee stock purchase program.There is also potential towork from homefull-time for well performing team members. We would love to talk to you about this fantastic opportunity. *Benefits vary depending upon full-time, part-time or PRN employment status.*As a Patient Support Specialist, you will be responsible for handling account inquiries from patients (primarily via incoming calls), reviewing account information, and working with patients and guarantors to secure payment on outstanding account balances. We offer a comprehensive training program to provide you with the tools to succeed and provide our patients with the best customer service experience.Here is just a snapshot of some of the tasks and duties you'll be performing:* Communicate with customers by phone or via electronic media to obtain information needed to resolve billing inquiries in accordance with department policies and procedures* Review patient account information in various systems, perform research as necessary, and take appropriate action to resolve patient inquiryor workflow requests to the appropriate department for resolution..* Document patient inquiry and actions taken into the appropriate system* Work with patients and guarantors to secure payment on outstanding account balances* Escalate patient complaints to the appropriate individual or department based on the nature of the complaint* Identify problem accounts and escalate as appropriate* Create a positive patient experience through listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude* Meet and maintain established departmental performance metrics for production and qualitybQualifications/b bQualifications/bbEducation/bHigh school diploma or GED preferredbExperience (Required):/bMinimum one to two years related experience required in either contact center environment or within a healthcare setting. Strong preference for customer service mentality and the ability to multitask: listen to patients, document calls, and research documented issues simultaneously.bAdditional Preferred Experience:/bulliExisting knowledge of eClinical Works, Practice Velocity, Epic, Allscripts/liliHighly desirable: Minimum typing speed of 30 words per minute./li/ulAll employees in this Work-from-home position are required to have high speed business internet (minimum of 50 MB up/down load speed) and must provide proof prior to their start date.Parallon is anbindustry leader/bin revenue cycle services. We partner with over 650 hospitals and 2,400 physician practices nation-wide. Our parent company, HCA Healthcare has been consistently named abWorld's Most Ethical Company/bby Ethisphere and is ranked in the Fortu