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Ascension Health Patient Liaison in Detroit, Michigan

We Are Hiring

Patient Liaison- Full time (40 hours per week); Monday-Friday 8:00am-4:30pm; possible ocasional weekend in the future.

St John Hosp & Med Ctr

22101 Moross Road

Detroit , Michigan 48236-2148

What We Offer You

  • Competitive compensation

  • Professional development

  • Wellbeing programs and holistic growth opportunities

  • Work-life balance through generous paid time off

  • Tuition reimbursement

  • Adoption assistance

  • Medical, dental, vision and retirement match

What You Will Do

Serve as a professional resource to patients, physicians, and patient families as well as community organizations/providers and schools to address issues and concerns relating to patient care services.

  • Establish contact and rapport with patients and their families, and provide periodic updates to family members.

  • Intermediate between the patient, family members, physicians, community organizations, schools and care providers, as needed to facilitate communication and resolve issues.

  • Establish follow up services, ensuring that all items on the patient care plan have been completed; collaborate with the next level of care including arranging for appointments as indicated.

  • Address customer service issues with proper follow-up or referral, use service recovery resources, and communicate issues and resolution to appropriate level.

What You Will Need

Licensure / Certification / Registration:

  • BLS Provider credentialed from the American Heart Association (AHA) preferred.

Education:

  • High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required.

Additional Preferences

Previous Customer Service and/or Healthcare experience preferred.

Why Join Our Team

Ascension Michigan employs over 20,000 compassionate caregivers across 16 hospitals and hundreds of related healthcare facilities. Our care teams are dedicated to providing spiritually centered, holistic care which sustains and improves the health of the communities we serve. We provide generous paid time off for work-life balance, a collaborative work environment, professional development opportunities and more to help our associates flourish personally and professionally. If you are looking for a rewarding career in healthcare, we invite you to apply today.Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all. In FY2020, Ascension provided $2.4 billion in care of persons living in poverty and other community benefit programs. Ascension includes more than 160,000 associates and 40,000 aligned providers across a national network of ministries. We offer rewarding careers across more than 2,600 sites of care – including 146 hospitals and more than 50 senior living facilities – in 19 states and the District of Columbia.

Equal Employment Opportunity Employer

Ascension SE Michigan is an Equal Employment Opportunity (EEO) and Affirmative Action employer. Associates and Applicants receive fair and impartial consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status.Pay Non-Discrimination Notice: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdfFor further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdfEEO is the Law Poster Supplemen (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/ofccp_eeo_supplement_final_jrf_qa_508c.pdf) tPlease note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf) Right to Work

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