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Henry Ford Health System Mgr-Performance Improvement (Revenue Cycle Administration) in Detroit, Michigan


Within his/her assigned scope, the Manager of Performance Improvement is responsible for planning, monitoring, mentoring and directing the execution of improvement initiatives that drive strategically aligned organizational results. Key responsibilities include overseeing daily activities of performance improvement staff, training and mentoring others in lean continuous improvement philosophy, and leading activities that provide more efficient and streamlined workflow in the healthcare system environment. In addition, the managers helps to prioritize, select and charter high-impact projects, maintains the integrity of performance metrics, improvements and tollgates, and develops, maintains and revises performance improvement training materials. The Manager, Performance Improvement teaches lean and other process improvement methodologies, tools, and applications in all functions and levels of the company, and is a resource for utilizing statistical process control within processes. Safety, performance, schedule, sustainability and cost are the primary measures of project success. The manager relies on extensive experience and disciplined judgment to mentor, plan and accomplish projects.


  • A Bachelor's Degree is required.

  • A degree in industrial or related engineering, nursing or other healthcare related field, business administration, healthcare administration (with quality or operations improvement emphasis), organizational development, or similar field is preferred.

  • Master's degree in one of above fields is preferred.

  • Five (5) years of relevant experience, with specific emphasis in: lean transformation, continuous improvement, customer service, systems analysis, working with outside consultants, group leadership and facilitation, interpersonal communication, team building, OR Master's degree in same fields plus three (3) years of relevant experience.

  • Strongly prefer candidates with a healthcare background.

  • Personal computer knowledge and proficiency.

  • Knowledge and understanding of and demonstrated experience applying continuous quality/service level improvement concepts.

  • In-depth understanding of human relations, group dynamics, change theory, and improvement methodologies.

  • Knowledge of management principles and techniques, problem-solving methodologies and analytic techniques.

  • Ability to manage large, complex assignments simultaneously with potentially conflicting priorities and deadlines.

  • Must be capable of consulting and working collaboratively with a variety of individuals.

  • Ability to lead/provoke the thinking of senior level administrators and medical staff leadership.

  • Strong leadership/mentoring skills applicable to both performance improvement staff and multi-disciplinary teams.

  • Strong interpersonal skills; ability to communicate effectively with all levels of management and staff across the System.

  • Strong, growing base of analytical/technical, facilitative, and process improvement knowledge.

  • Ability to continuously learn and apply new continuous improvement methodologies and to spread successful innovation through the institution.

  • Strong oral and written communication skills, including the ability to teach complex technical/analytical concepts to non-performance improvement managers and staff.

  • Knowledge of and access to relevant System data or data gathering techniques.

  • Sound decision-making skills.

  • Proven project management skills.

  • Strong diplomacy and collaboration skills.

  • Strong computing skills.


    Under the leadership of President and CEO Wright L. Lassiter, III, Henry Ford Health System is a

    $6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites

    including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and

    other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system

    now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one

    of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the

    health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s

    major academic medical centers, receiving between $90-$100 million in annual research funding and

    remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical

    education and training, the health system has trained nearly 40% of physicians currently practicing

    in the state and also provides education and training for other health professionals including nurses,

    pharmacists, radiology and respiratory technicians. visitHenryFord.com.


    Whether it's offering a new medical option, helping you make healthier lifestyle choices or

    making the employee enrollment selection experience easier, it's all about choice. Henry

    Ford Health System has a new approach for its employee benefits program - My Choice

    Rewards. My Choice Rewards is a program as diverse as the people it serves. There are

    dozens of options for all of our employees including compensation, benefits, work/life balance

    and learning - options that enhance your career and add value to your personal life. As an

    employee you are provided access to Retirement Programs, an Employee Assistance Program

    (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.

    Equal Employment Opportunity/Affirmative Action Employer

    Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.