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Moo Properties Customer Service Representative in Detroit, Michigan

This position will be responsible for onboarding new clients, supporting existing clients and maintaining client relationships. The on boarding process includes account set-up and system configuration, training and system roll-out. Our clients will rely on you to coordinate and manage all aspects of launching our product at all of their locations. Additionally, they will rely on your product knowledge and suggestions for best practices. After launching new clients, you will monitor accounts to ensure consistent usage and identify possible barriers to continued use of our product.

Salary range: $37000 - $50000 per year.

Responsibilities:

  • Conduct outreach to maintain strong relationships with the client base and identify services and solutions, such as digital, and online access, and that support clients’ needs.

  • Onboard new client accounts, which includes the collection of required documentation and client information

  • Exercise discretion by pricing and quoting client estimates to win new projects while maintaining standard profit margins.

  • Greet and service clients in a professional and friendly manner while developing positive client relationships.

  • Prioritize and organize the workflow and collaborate with all facets of the operation and administration of client accounts.

  • Collaborate with the sales, design, procurement, and construction teams to improve workflows.

  • Process new accounts by obtaining all necessary approvals and ensuring all client documentation is returned, completed, and approved.

  • Bachelor's or Associate degree preferred.

  • Prior customer service/sales experience is an asset.

  • Self-motivated, always curious, and consistently eager to learn.

  • Problem-solving skills.

  • Excellent written and verbal communication skills.

  • Thrive in a dynamic and collaborative environment and are comfortable with ambiguity.

  • Can take ownership of challenging scenarios and bring them to resolution.

  • Have a clear, professional, and informative communication style.

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize, and manage time effectively.

  • This is not a remote job

  • 401(k) Matching

  • Dental Insurance

  • Disability Insurance

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