Michigan Jobs

Mobile michigan-jobbank Logo

Job Information

Synopsys Customer Retention and Renewals Business Analyst in Detroit, Michigan

Customer Retention and Renewals Business Analyst28088BRUSA - Arizona - Chandler, USA - California - Mountain View/Sunnyvale, USA - Colorado - Denver, USA - Georgia - Atlanta, USA - Illinois - Chicago, USA - Indiana - Indianapolis, USA - Maryland - Columbia, USA - Massachusetts - Burlington, USA - Michigan - Detroit, USA - North Carolina - Durham, USA - Ohio - Columbus, USA - Pennsylvania - Allentown, USA - Texas - Dallas, USA - Washington - Seattle, USA-Virginia-HerndonSynopsys, Software Integrity Group, is named a leader for 2020 in the Gartner Magic Quadrant for Application Security Testing (AST), in recognition of our vision and ability to execute. Security and risk management leaders will need to meet tighter deadlines and test more-complex applications by integrating and automating AST in the software life cycle eliminating risk before it puts them at risk. Every business runs on software, and defects in software create risk. We've curated the most powerful products and services to create one comprehensive platform that enables our customers to detect and remediate defects across their entire SDLC. To find out more about Synopsys SIG, check out .Customer Retention and Renewals Business AnalystThe Customer Retention and Renewals Business Analyst (Customer Success, Professional Services and Support) is responsible driving analytics that empower the business leaders with the ability to drive critical decisions on professional services support effectiveness and key retention and renewal outcomesThe ideal candidate has a domain expertise in either of Customer Success, Professional Services, Customer Support, Sales Lifecycle as Analytics Lead.In this role you will leverage analytics and advanced techniques to help the Customer Success organization at Synopsys understand the effectiveness of its portfolio of services support and investment ROI in terms of measurable outcomes of retention, upsell and cross-sell. You will partner closely with Customer Success business leaders and analysts in sales and finance to influence and shape the roadmap for descriptive and prescriptive outcomes based on customer cohort and customer journey analysis. You have a track record of driving successful advanced analytics initiatives while balancing the diagnosis and fixing of urgent problems with a calm assertive approach.This role requires the ability to deliver in matrixed organization at global scale. The candidate is deeply analytical with keen understanding of business process and programs and the ability to translate data and insights into executive readouts.This position reports to the Vice President, WW Customer Success.Responsibilitiesand#8226;Drive descriptive prescriptive analytics for the operations, services and support organizations - understand, track and predict where the investments will have the greatest return - deliver insights into the effectiveness of Customer Success services and support offerings portfolioand#8226;Deliver on insights and analytics for Customer Support, Case Volumes, Call Deflections, Case Escalation Prediction, Call Volume Forecasting, Routing Effectiveness, Tiered Support, Customer Survey, Customer Self-Service effectiveness, Self-service Content / Page views, Productive exit, Community metricsand#8226;Deliver on insights and analytics for Professional Services, Partner Ecosystem, Partner / SI Tiering measurement, Partner Surveys, Partner Capacity Planning, Services Delivery Utilization, Workforce Planning and management, Services Bookings, Backlog forecasting, Revenue Forecastingand#8226;Deliver on partner tier measurement scorecards for partner ecosystem, determine capacity for system integrators across industry, product and regions, assess partner surveys, ensure tracking of delivery through partners to meet the goals of the economic modeland#8226;Deliver comprehensive month-end and quarter-end analysis on consumption and renewal outcomes, churn risk assessment, engagement manager pr

DirectEmployers