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City of Detroit Administrative Supervisor Emergency Telephone Service in Detroit, Michigan

Administrative Supervisor Emergency Telephone Service



Administrative Supervisor Emergency Telephone Service


$58,727.00 - $67,514.00 Annually


MI 48226, MI

Job Type

Certified-Regular Civil Service


Police Department

Job Number



12/4/2020 11:59 PM Eastern

  • Description

  • Benefits



Responsible for the coordination and supervision of alarge group of civilian personnel engaged in the performance of responsiblepublic safety emergency communications work; assist in the planning of the workand in general administrative activities involving police department emergencytelephone communication systems.

Examples of Duties


  • Supervises and coordinates the scheduling of assignments and activities of a large group of civilian personnel engaged in the intake of emergency requests through the emergency response system.

  • Develops, implements and coordinates orientation and training programs.

  • Develops and revises operations and procedures manuals for subordinate personnel.

  • Prepares and adjusts staff work shift, vacation and holiday schedules.

  • Insures that employee personnel records are properly prepared and transmitted to appropriate sections of the department.

  • Monitors employee attendance and tardiness patterns and enforces pertinent departmental regulations.

  • Reviews and approves all investigations and/or responses to complaints of operator misconduct in handling of citizen emergency telephone assistance requests.

  • Participates in the employee grievance procedure; represents the department at various steps in the grievance process.

  • Develops and implements revisions in procedures and working conditions to reflect changes made in collective bargaining provisions as they affect subordinate personnel.

  • Represents the department in important contacts with other law enforcement agencies, governmental, private and educational concerns.

  • Represents the Police Department in the recruitment and selection process of emergency services operation personnel (by the Human Resources Department).

  • Prepares periodic and special activities reports as required by superior.

  • Represents the Police Department before community and civic groups by providing information regarding emergency communication operations.

  • Serves as a liaison with communication equipment and service vendors, to insure coordination of department telephone communications equipment.

  • Represents the department at State, Regional, and National meetings and conferences to keep abreast of State and National Legislations and Regulations governing the E9-1-1 System.

  • Reviews and evaluates the new technologies for use in the Call Center as well as those which will be used by the public that will impact the Call Center.

Minimum Qualifications


Completion of high school or equivalent (G.E.D.) and preferably completion of two years in a college oruniversity of recognized standing with course work in criminal justice,business administration, public administration, or other relatedcurriculum. Five years experience as aemergency services operator (ESO) and five years in a supervisory capacity.


  • Methods, techniques and procedures relating to emergency communications.

  • Departmental rules, regulations, contractual requirements and other laws, statutes, or ordinances governing emergency services operations.

Skill in:

  • Demonstrating tact and diplomacy in dealing with subordinates, departmental supervisors, representatives of law enforcement agencies, the public and others.

  • Solving operational, supervisory and administrative problems.

Ability to:

  • Plan, organize and implement operational or training procedures.

  • Supervise a large group of emergency operator personnel.

  • Display personal integrity; emotional stability both physically and mentally.

Specialrequirements, licenses or certifications: CPR Certification, ENPCertification (Emergency Number Professional) prior to end of probation

Supplemental Information

Evaluation Plan

  • Interview: 70%

  • Evaluation of Training, Experience & Personal Qualifications: 30%

  • Total of Interview and Evaluation T.E.P: 100%

Additional points may be awarded for:

  • Veteran Points: 0 – 15 points

  • Detroit Residency Credit: 15 point

City Employees Benefits Summary


The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following:


Eligible for hospital, surgical, and prescription drug benefits after ninety-one (91) days of employment.


Eligible for dental care after sixth (6) months of employment.


Eligible for eye care after six (6)months of employment.

Life Insurance

Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent.

Long-Term Disability Insurance (Income Protection Plan)

The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.

Sick Leave

City employees accrue sick leave based on the number of regular hours worked. Full time employees earn ninety-six (96) hours of sick leave per year. You may carry over your unused sick leave. Effective July 7, 2012 maximum accumulation is 300 hours.



New Year's Day

Martin Luther King's Birthday

Good Friday

Memorial Day

Independence Day

Labor Day

Veterans Day

Thanksgiving Day

Day after Thanksgiving

Christmas Eve

Christmas Day

New Year's Eve

Other Leave Policies

The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave,


City Employees Retirement System

As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after:

• Completion of thirty (30) years of service; - At age sixty (60) if you have at least ten (10) years of service, or - At age sixty-five (65) with eight (8) years of service. (In the event of disability, other eligibility rules apply); • An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service; • Employees are vested after ten (10) years of service, regardless of age.

Advancement Opportunities

Employees have many opportunities for growth and career advancement throughout all City departments and divisions.

Have a successful career with the City of

Detroit. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of Detroit.


City of Detroit


Coleman A. Young Municipal Center

2 Woodward Ave ste 316

Detroit, Michigan, 48226