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Henry Ford Health System Access Technology Analyst in Detroit, Michigan

The Access Technology Analyst (ATA) is responsible for capturing user requirements to develop or modify collaboration products that address complex business problems. In addition, the ATA will participate in focus groups to obtain user feedback, identify themes, design user stories and wireframes; as well as document new feature and enhancement requirements for various access related applications. Individuals in this role must be analytical thinkers, highly-skilled communicators and people oriented in order to mediate and bridge the relationships between technical and business stakeholders. Individuals in this role are quality and detail oriented in the requirements gathering/analysis process. The Analyst will facilitate project management processes and technology tools to design solutions. The ATA uses contact center software/systems to provide strategic direction for Contact Center initiatives.

EDUCATION/EXPERIENCE REQUIRED:

  • Bachelor's Degree in business or related field required. (Degree in Analytics, Project Management, and Management Engineering preferred).

  • One to three (1-3) years of experience preparing and presenting data analytics to support strategic planning preferred.

  • One to three (1-3) years of related project management, LEAN, analytics, or system experience preferred.

  • Strong computer skills and aptitude for: Network environments, Microsoft office applications, Outlook, CRM, and Workforce Management.

  • Experience managing applications Access applications such as Workforce Optimization, CRM, IVR, call routing or reporting software and systems preferred.

  • Must possess the following personal qualities: Problem solving skills - ability to approach problems logically and trouble shoot.

  • Able to maintain confidentiality requirements in this Human Resources related role.

  • Possesses excellent interpersonal and communication skills.

  • Seeks out new learning experiences.

  • Possesses excellent time management skills, including: multitasking, setting appropriate priorities to accomplish multiple tasks with multiple deadlines.

  • Employees are expected to keep their area clean and organized as well as common areas, as assigned.

    Overview

    Under the leadership of President and CEO Wright L. Lassiter, III, Henry Ford Health System is a

    $6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites

    including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and

    other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system

    now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one

    of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the

    health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s

    major academic medical centers, receiving between $90-$100 million in annual research funding and

    remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical

    education and training, the health system has trained nearly 40% of physicians currently practicing

    in the state and also provides education and training for other health professionals including nurses,

    pharmacists, radiology and respiratory technicians. visitHenryFord.com.

    Benefits

    Whether it's offering a new medical option, helping you make healthier lifestyle choices or

    making the employee enrollment selection experience easier, it's all about choice. Henry

    Ford Health System has a new approach for its employee benefits program - My Choice

    Rewards. My Choice Rewards is a program as diverse as the people it serves. There are

    dozens of options for all of our employees including compensation, benefits, work/life balance

    and learning - options that enhance your career and add value to your personal life. As an

    employee you are provided access to Retirement Programs, an Employee Assistance Program

    (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.

    Equal Employment Opportunity/Affirmative Action Employer

    Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.
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