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The Auto Club Group Part-Time Customer Service Representative - Work from Home in Dearborn, Michigan

Part-Time Customer Service Representative - Work from Home - ( 210000M6 )


Be someone’s hero every day!

Now hiring in Michigan, Illinois, Indiana, and Wisconsin!

Be a part of AAA - a company known for providing best-in-class service to its members when they need help the most! There is nothing like the feeling of providing safety, security and peace of mind to members when they call for emergency roadside assistance.

How you will benefit:

To prepare you for this exciting opportunity, we offer:

  • Full-time paid Virtual Training (5 Weeks) beginning Monday, May 3, 2021.

  • Hours during Virtual Training (2 Weeks) Monday through Friday from 9:00 am cst /10:00 am est – 5:30 pm cst/6:30 pm est. Flexibility will be required for On the Job Training varying schedule (3 weeks).

  • Various Afternoon/evening/weekend shifts to include overnight shifts are available after training. (start and end times may shift slightly based on business needs, flexibility will be required to accommodate occasional schedule slides)

  • Voluntary overtime opportunities

As a reward for your passion and commitment, we offer:

  • Competitive base pay of $13.00 to $14.00 per hour (based on location) plus shift premium for evening timeframes.

  • Potential increase in wage based on performance after 6 months.

  • Opportunity for a pay for performance incentive and perfect attendance bonus.

  • Bi-Lingual a plus -- Subsidy for bilingual skills (Must be fluent in Spanish and English)

  • Comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:

  • 401k Match

  • Medical

  • Dental

  • Vision

  • PTO

  • Paid Holidays

  • Tuition Reimbursement

  • Sign-on bonus - we will pay out $250 after 3 months of hire, and the next $250 at 6 months.


We are looking for candidates who:

  • High School diploma or equivalent work experience

  • Six months of customer service experience

  • Call center experience preferred but not required

  • Ability to provide a high level of customer service in a professional environment

  • Ability to cross and upsell member benefits

  • Ability to navigate through a laptop or PC often while using multiple applications to include the Internet, Google Maps, Email, company applications and more. Ability to toggle back and forth between applications.

This position will require that you have the following equipment for training and job performance:

  • Desktop or laptop computer

  • High Speed Internet access with minimum speeds of 100mb

  • Ability to connect to a router/mode with Ethernet cable

  • Personal cell phone or home phone

  • Ability to download company apps on cell phone or tablet

  • Ear phones/buds or headset, preferred but not required.

You can make a difference by helping our members during stressful situations. Come to the rescue by:

  • Providing superior customer service during every member interaction.

  • Responding to a high volume of emergency road service requests in a call center environment.

  • Responding to member needs with empathy and understanding while gathering information and providing solutions to get members back on the road.

  • Analyzing member accounts to determine additional products and services that benefit the member.

  • Exceeding performance metrics by following our detailed call intake process and efficiently working through calls in a timely fashion.

With our powerful brand and the mentoring we offer, you will find your position as an ERS Customer Service Representative can lead to a rewarding career at our growing organization.

This is a challenging and rewarding position that requires passion and commitment to the well-being of others. Do you like working in a fast pace environment? Are you good at making decisions and offering solutions? Are you reliable and punctual?

What it’s like to work for us:

We serve our members by making their satisfaction our highest priority. We do what’s right by sustaining an open, honest and ethical work environment. We lead in everything we do by offering best-in-class products, benefits and services. And we value our employees by seeking the best talent, rewarding high performance and holding ourselves accountable.

All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences and viewpoints, realizing our differences make us stronger.

Who we are:

The Auto Club Group helps AAA members enjoy life’s journey with peace of mind by providing innovative solutions, advocacy and membership benefits wherever and whenever they need them. We currently conduct business in 14 states in the upper Midwest and Southeast.

The Auto Club Group has established four long-term enterprise goals:

  • Long-term, sustainable, profitable growth

  • AAA Membership growth and renewal

  • Operational excellence

  • Become the “flagship club” of the AAA Federation

Apply today to join a company that has been trusted for over 100 years and provide peace of mind to our members during life’s journey!

Important Note:

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Primary Location : United States-MI-Dearborn

Other Locations : United States-Illinois, United States-Michigan, United States-Indiana, United States-Wisconsin

Work Locations :

MI-Admin Office Building (AOB)

1 Auto Club Drive

Dearborn 48126

Job : Call Center

Organization : Call Center

Schedule : Part-time

Employee Status : Regular

Job Type : Regular

Job Level : Individual Contributor

Travel : No

Job Posting : Apr 7, 2021, 8:46:55 AM

Req ID: 210000M6