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Rose International, Inc. Support Service Specialist in Chesterfield, Michigan

div class="bodyTextHeading5"Position Title: Service Center Associate/divdiv class="bodyTextHeading5"Position Number: 346228/divdiv class="bodyTextHeading5"Location: Southfield, MI 48033/divdiv class="bodyTextHeading5"Position Type: Temporary/divdiv class="bodyTextHeading5"Required Skill Set:/divdiv class="bodyText5"Claims, Clerk, Customer Service/divdiv class="bodyTextHeading5"Position Description:/divdiv class="bodyText5"**C2C is not available****Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**Job Title: Service Center AssociateLocation: Southfield, MIDuration: 3 MonthsSchedule Notes: This position has the ability to go temp to hireDescription:bull; To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.ESSENTIAL FUNCTIONS and RESPONSIBILITIESbull; Assigns new claims to the appropriate claims handler.bull; Enters verbal and written application information that meets both the internal and external customers'' requirements accurately into the claims management system.bull; Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status.bull; Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.bull; Participates in and maintains a quality service culture within the Customer Service Team.ADDITIONAL FUNCTIONS and RESPONSIBILITIESbull; Performs other duties as assigned.bull; Supports the organization''s quality program(s).QUALIFICATIONSbull; Education Licensingbull; High school diploma or GED required.Experiencebull; One (1) year of clerical or customer service experience required.Skills Knowledgebull; Excellent oral and written communicationbull; PC literate, including Microsoft Office productsbull; Good customer service skillsbull; Strong organizational skillsbull; Good interpersonal skillsbull; Ability to work in a team environmentbull; Ability to meet or exceed Performance CompetenciesSkills:bull; Customer ServiceRequired Skills:bull; CLAIMSbull; CLERICALbull; CORRESPONDENCEbull; CUSTOMER SERVICEbull; CUSTOMER SERVICE TEAM/divdiv class="bodyText5"Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OC