Ally Senior System Engineer in Charlotte, North Carolina

Position Description

Serve as Senior Systems Engineer to support in the day-to-day operation for SOA(OSB, FUSE & MQ) Messaging Platforms which hosts hundreds of Services. Common middleware products used in the environment are Oracle Fusion Middleware, WebLogic, JBoss, Tomcat, Apache, Fuse, Active MQ, IBM MQ and Data Grid.

Serve as hands on technical lead to provide leadership in the support for our Applications/Interfaces for both Development and Sustain teams serving various Business Units across the Organization. The Engineer will serve as Subject matter expert in the SOA & Messaging products and assist in problem resolution, performance improvements, troubleshooting, Incident and Change management process.

Serve as a DevOps Engineer by automating Operational Processes by leveraging Ally specific Automation tools and coaching team members for best operational practices.

Job Responsibilities

  • Develop and drive technical implementation and support for IT projects that require SOA and MQ Messaging services. Installation and configuration to meeting application requirements.

  • Ensure Applications are being configured for base/advanced level monitoring abilities

  • Assist in the creation of operational documentation per required deliverables within a project for SOA Messaging and Middleware components

  • Work as a team. Assist and direct technical resources to accomplish project tasks ensuring effective utilization for SOA and Middleware products.

  • Manage and support Incident/Problem management for Applications. Assist in Remediation and Root Cause analysis of the incidents. Participate in defect triage and work with project team/vendors to resolve prioritized defect fixes. Identify repeating patterns and opportunities for automation.

  • Manage and support Change/Release management for Application. Review/approve Change Requests. Implement and Support Change/Release activities for Applications. Identify repeating patterns and opportunities for automation.

  • Identify and manage Operational issues/risks to closure and provide proper visibility to stakeholders

  • Participate in proof of concepts to assist in defining technology direction and enabling business strategy

  • Work closely with the Ally Architecture and Engineering team to ensure architectural standards are met in projects

  • Work with Incident and Problem management teams to deliver broad-based, often complex, communication for internal and/or external audiences during planned or unplanned outages.

  • Automate and delegate operational tasks. Identify and contribute to automation activities. Implement automation that will support regular operational activities -- patching, health checks, application operational tasks etc.

  • Follow DevOps principles and enable faster delivery of projects and operations activities. Work closely with Application teams to support DevOps initiatives. Implement DevOps practices using automation tools.


  • BS and 7+ years in a technical role or equivalent

  • Infrastructure and Development experience preferred

  • Ability to work autonomously, solving complex problems in an ambiguous environment

  • Knowledge and understanding of industry trends and new technologies and ability to apply trends to software development

  • Support Applications on a day-to-day basis in Incident/Problem/Change/Capacity/Performance management

  • Knowledge of the DevOps Principles and ITIL Best Practices

  • Excellent technical skills, experience in implementing and supporting Application Servers

  • Ability to understand the complex implementations of applications and their interactions with different systems.

  • Knowledge of enterprise platforms and operating systems

  • Strong leadership skills

  • Superior interpersonal and conflict resolution skills

  • Ability to negotiate and build consensus with various stakeholder groups

  • Resource planning and management acumen

  • Analytical approach; strong problem solving and root cause identification skills

  • Strong communication skills, both written and verbal

  • Understanding of Information Security Policy and Procedures

  • MS Office Suite with extensive Project, Excel, and PowerPoint Skills

  • Platform Technical Skills

  • Hands-on administrative experience with Weblogic, Jboss EAP, A-MQ and IBM MQ

  • Working Knowledge of JIRA, Ansable, UDeploy, Jenkins

  • Experience with Oracle Fusion Middleware/ Oracle Service Bus -11g /12c (worked with Proxy Services, Business Services, Java Callouts, JCA adapters)

  • Good Working knowledge on monitoring tools like Splunk, AppDynamics and ScienceLogic

  • Working Knowledge on SOAP and REST based web services along with WS Security Standards (one-way SSL, mutual Authentication, username token, Transport level security & OAuth)

  • Batch Jobs ( Large File processing )

  • Basics of Database / SQL Queries

  • Best Practices for Development, deployment and maintainability.

  • Basics of JMS (Queue, Topic, persistence)

  • Analyzing Log files / Triage / troubleshooting skills.

  • Good understanding of XML, XSD/WSDL, XQuery / XPath & Core Java

  • Good Understanding of Dockers/Open Shift is a plus

  • Ability to design hardware and software builds, systems options

  • Experience executing deployments and troubleshooting in a 24/7 production environment

  • Extensive middleware SSL certificate management expertise

  • Strong load-balancing, DNS and networking expertise

  • Knowledge of software configuration, source control, and build engineering, scripting and system administration is required.

  • Knowledge of standards in IT architecture and infrastructure for Middleware Web technologies

  • Serves as a technical expert to our business partners. Acts as a liaison between the development teams and infrastructure teams to ensure consistency and commonality in technology standards

  • Provides technical expertise in the establishment and implementation of standards and guidelines that guide the design of technology solutions including architecting and implementing solutions requiring integration of multiple platforms, operating systems, and applications across the enterprise

  • The candidate must be able to learn quickly, work in a fast-paced, team-driven environment and have the ability to communicate well with technical and non-technical personnel

  • Must be self-motivated, eager to learn and willing to take direction

  • Organized and detail-oriented, with demonstrated analytical and problem-solving skills

  • Willing to work after hours and weekends (as needed) in order to deploy product releases in predefined, maintenance windows

Ally Overview

Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (member FDIC), one of the largest full service auto finance operations in the country, a complementary auto-focused insurance business, a growing digital wealth management and online brokerage platform, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies.

Business Unit/Enterprise Function

Ally's Information Technology (IT) organization is focused on supporting and improving the position of our industry-leading business franchises through cost effective, innovative IT solutions, as well as overseeing critical functions that enable the day-to-day operations of the entire Ally Financial enterprise. IT is also responsible for the administration and execution of information protection, disaster recovery and IT risk management.

Total Rewards Information

Ally's compensation program offers market-competitive base pay and bonus pay potential based on achieving personal and company goals. Plus, we have a flexible paid time-off program with an emphasis on work-life balance.

Ally offers a variety of benefits to protect your health and well-being, provide financial security and balance your work-life needs including:

  • Industry-leading 401K Retirement Savings Plan including Matching and Company Contributions

  • Comprehensive wellness program with financial incentives designed to help you achieve your best health

  • Flexible health insurance options including dental and vision

  • Pre-tax Health Savings Account with generous employer contributions

  • Pre-tax dependent care and commuter benefits

  • Other work-life integration benefits including Paid Parental & Caregiver Leave, Adoption Assistance, Back-up Child & Adult/Elder Care, Child Care Discounts, Tuition Reimbursement, LifeMatters Employee Assistance Program, Weight Watchers and other employee discount programs

Ally is an Equal Opportunity Employer

We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Job Title: Senior System Engineer

Company: Ally Financial Inc.

Category: Information Technology

BU Function: IT

Requisition ID: 18-6570