Michigan Jobs

Mobile michigan-jobbank Logo

Job Information

TEC Group Inc Instructional Designer in Center Line, Michigan

span style="color:#000000"span style="font-family:Arial,Helvetica,sans-serif"span style="font-size:11pt"Instructional DesignerPosition Includes: Healthcare (Medical, Dental, Vision) - Competitive Hourly Rate - PTO/Vacation Time - Paid Holidays - Direct Deposit - 401K plan - Overtime Eligible Instructional DesignerDescription:/span/span/span lispan style="color:#000000"span style="font-family:Arial,Helvetica,sans-serif"span style="font-size:11pt"Produce instructor guides and participant materials for new courses (participants include agents and team leads)./span/span/span/li lispan style="color:#000000"span style="font-family:Arial,Helvetica,sans-serif"span style="font-size:11pt"Write easy-to-understand user documentation for the knowledge base./span/span/span/li lispan style="color:#000000"span style="font-family:Arial,Helvetica,sans-serif"span style="font-size:11pt"Through interviews and observations, determine the most efficient process/method for performing tasks and functions associated with work duties./span/span/span/li lispan style="color:#000000"span style="font-family:Arial,Helvetica,sans-serif"span style="font-size:11pt"Document use of systems and other resources necessary for performing job tasks./span/span/span/li lispan style="color:#000000"span style="font-family:Arial,Helvetica,sans-serif"span style="font-size:11pt"Improve individual and group performance of agents by analyzing and developing instructional solutions including process documentation, work instructions, classroom training, eLearning, job aids and knowledge articles./span/span/span/li lispan style="color:#000000"span style="font-family:Arial,Helvetica,sans-serif"span style="font-size:11pt"Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures./span/span/span/li lispan style="color:#000000"span style="font-family:Arial,Helvetica,sans-serif"span style="font-size:11pt"Produce instructor guides and participant materials to support instruction. /span/span/span/li lispan style="color:#000000"span style="font-family:Arial,Helvetica,sans-serif"span style="font-size:11pt"Use instructor guide standards that facilitate solid delivery of instruction. /span/span/span/li lispan style="color:#000000"span style="font-family:Arial,Helvetica,sans-serif"span style="font-size:11pt"Instructor evaluation and sample instructor guide attached for reference./span/span/span/li lispan style="color:#000000"span style="font-family:Arial,Helvetica,sans-serif"span style="font-size:11pt"Analyze, design and produce solutions that help our agents meet and exceed performance requirements and business goals using instructional design methodology such as ADDIE/SAM/Other./span/span/span/li lispan style="color:#000000"span style="font-family:Arial,Helvetica,sans-serif"span style="font-size:11pt"Identify opportunities to improve agent performance through training and knowledge; make recommendations based on findings. /span/span/span/li lispan style="color:#000000"span style="font-family:Arial,Helvetica,sans-serif"span style="font-size:11pt"This will involve participating in calibrations and listening to live calls, shadowing agents, reviewing metrics and trends./span/span/span/l

DirectEmployers