Montway Inc Operations Manager/Director in Canton, Michigan
We are on the lookout for an exceptional Director of Operations who will help shape our carrier relations and will be responsible for cultivating and growing our carrier base, developing long term relationships, building market knowledge, driver satisfaction, and retention within our industry lines of business. This individual is extremely strategic, analytical, results-driven, and a striver. Reporting directly to the EVP the ideal candidate is also collaborative, driven, equipped with the ?gift of the gab? and has an exceptional eye for detail.
Solving problems using outside the box strategies.
Getting the best deal because you?re not afraid to negotiate.
Feeling exhilarated after winning a big game.
Taking risks and getting rewarded for it.
Lead/Manage B2B operations. (Operations setup is global)
Identify gaps in knowledge and skills and create/implement plans for development through appropriate training
Develop efficient dispatching team to maximize profits, and succession plans based upon long-term objectives to ensure proper staffing and resources of the team
Provide training of assigned staff through active recruitment, training, and quality management activities in conjunction with Human Resources
Collaborate with the executive team to ensure the department is meeting expectations; Supervise and control all department activities
Develop key reporting for operational efficiency and employee productivity; manage KPI performance
Establish Bonus plans for performance
Analyze market and competition to understand transportation and supply chain industry and adapt strategy to achieve a competitive edge in the marketplace and assist with pricing feedback
Assist in customer onboarding and the sales process from an operational standpoint
Strengthen your knowledge of the market and assist with pricing & negotiation as needed; Assist with pricing on RFPs
Ability to analyze orders and make process improvements to gain profitability
Sourcing, negotiating, and securing carriers
Fostering close relationships and developing opportunities with all new and current carriers to achieve growth
Proactively engage with priority accounts to evaluate Carrier Sales needs, gaps, and identify future actions to achieve overall account goals, understand aligned accounts and drive improved business results and reduce costs
Other duties as assigned
Familiar with all facets of the brokerage business such as contracts, liability, insurance, carrier safety, developing SOPs, structuring departments, etc.
Clear and confident communication
Ability to develop business from a sales perspective as well as on a strategic level
Existing book of contacts preferred
Excellent sales and negotiation skills
Minimum 5-10 years? experience in operations management
Managed a team of at least 5 people
Dynamic leader with a bold presence and contagious positive attitude
Proven ability to contribute to a dynamic, high-energy operations team
Experienced in the use of Microsoft Suite Products (Excel, Word, Powerpoint, etc.)