iVantage Group Customer Service Representative in Brighton, Michigan

olliProactively greet and interact with members as they enter the Credit Union. Through active listening and asking open ended, highly impactful questions you will uncover member needs to best assist them in meeting those needs./liliBe a financial coach for members. Look for opportunities to maximize member loyalty, building and deepening the member’s relationship by assessing member’s total financial picture and offering solutions to advance their financial success./liliCoach and mentor peers by working collaboratively and promoting teamwork in order to achieve goals./liliMaintain product knowledge at an expert level./liliDemonstrate positive behaviors that promote high morale, cooperation and enthusiasm./liliEducate members on consumer loans and credit card products. Originate, process, and close on consumer loans. Advise on opportunities to advance members’ financial well-being by looking for cross-sale opportunities and acting as a financial coach to members./liliPerform all essential financial transactions, including opening all deposit accounts, including specialty and business accounts./liliPursue learning and development activities. Share knowledge with teammates. /liliAbility to work flexible schedules./liliEnsure compliance with all regulatory and legal requirements./liliPerform other duties and responsibilities as required or assigned./li/ol