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Ferris State University Work Control Center Assistant in Big Rapids, Michigan

Position Title: Work Control Center Assistant Location: Big Rapids (Main Campus) Advertised Salary: $17.0497 hourly rate pursuant to the FSU and CTA/MEA-NEA Agreement FLSA: Non-Exempt Temporary/Continuing: Continuing Part-Time/Full-Time: Full-Time At Will/Just Cause: Just Cause Summary of Position: Work with Physical Plant personnel on the daily operational duties of the Work Control Center (WCC). Work independently to supervise the student employees in the work control center area. Assist patrons to utilize the computerized maintenance management software (CMMS) system and equipment. This position is anticipated to be M-F 11:30 am - 8:00 pm with every other Monday being 6:00 am - 2:30 pm for payroll purposes. Position Type: Staff Required Education: High School Graduate Required Work Experience: Three years of successful demonstrated hands-on experience responding to customer requests and issues in a call center/work distribution center/ dispatcher/work control center environment. Experience working with computerized management software and Microsoft Office Suite. One year in a general office setting, preferably involving multi-line telephones and customer service. Required Licenses and Certifications: Additional Education/Experiences to be Considered: Satisfactory completion of two years of college.Experience working in a university/college or in a physical plant environment.Experience working with a maintenance management software.&/td