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Whirlpool Senior Representative, Supply & Logistics in Benton Harbor, Michigan

Senior Representative, Supply & Logistics

Date: Sep 30, 2020

Location: Benton Harbor, MI, US, 49022-2692

Company: Whirlpool Corporation

Requisition ID: 39595

Whirlpool Corporation is consistently recognized by Fortune Magazine as one of the World’s Most Admired Companies. Our values are the driving force behind everything we do. Respect, integrity, diversity and inclusion, teamwork, and the spirit of winning propel our teams to excellence. Get to know us and see what it's like to be part of the world's leading major home appliance company.

Senior Representative, Supply & Logistics

Function Overview:

We are seeking qualified candidates for the position of Senior Representative, Supply & Logistics. If you have a background in inventory management and in managing supplier relationships, then this position may be for you. Responsibilities will be to engage with the supply chain required to support service parts to our customers. This is a great opportunity for someone with the desired background who works well within a team and is detail-oriented.

Drive outstanding commitment to our consumers, expediting service parts to our Plainfield Parts Distribution Center, working closely with the supply base, and internal process partners, coordinating timely shipments of materials to meet required delivery expectations. Provide accurate and timely communication related to part availability status to both internal and external customers. Continuously identify improvement opportunities on departmental processes to simplify work, standardize processes, and eliminate waste.

Job Responsibilities:

  • As a process leader, drive the completion of projects and initiatives that are critical for supporting parts availability by identifying and resolving issues that would otherwise prevent our customers from receiving service parts.

  • Lead supplier meetings providing accurate updates while representing Inventory Management as the primary point of contact.

  • Follow up on late shipments with vendors and Operations, expediting parts, including coordinating EXPART Requests to assist in Product Exchange Avoidance.

  • Work in a collaborative work environment, partnering with service procurement, engineering services, customer service, and our Plainfield team to resolve key issues tied to part availability, quality, damage, and over/under shipments

  • Manage inventory by controlling substitution timing, reviewing losses and gains, and disposition of open items.

  • Provide timely communication to our customer base, providing updates and shipping information to the field.

  • Interact with all levels of the organization and practice excellent communication with associates, supervisors, peers, managers, as well as upper management, all in alignment with Whirlpool's Leadership Model.

  • Communicate and influence all levels of the organization by embodying and exhibiting team spirit at all times.

  • Analyze, refine, and recommend future state processes, best practices, tools, etc. to include in the final design.

  • Assist with process mapping, etc. to drive productivity improvement projects.

  • Develop others, coach, mentor, and challenge associates to understand, embrace, and implement lean principles as well as practice the Whirlpool leadership model every day.

  • Interact with all levels of the organization and practice excellent communication with associates, supervisors, peers, managers, as well as upper management, all in alignment with Whirlpool's Leadership Model.

  • Ensure that decisions support division-wide safety, quality, delivery, and cost goals.

Minimum Requirements:

  • Bachelor's Degree

  • Internship or 3 months+ of work experience in one or more of the following disciplines: Supply Chain, Transportation, Warehousing, Logistics, Purchasing, Procurement, or Forecasting

Preferred Requirements:

  • 3+ years Supply Chain experience

  • Experience with SAP applications

  • Experience with continuous improvement programs, such as lean principles, Kaizen events, Kanban, Six Sigma, process mapping, value stream mapping, best method & work standards development

  • Attention to detail, strong decision-making skills

  • Excellent communication skills

  • Proficiency in Excel and other Microsoft Office tools

  • Ability to work cooperatively with people at all levels of the organization

  • Proven critical thinking and diagnostic abilities to drive change on a consistent basis through the lean transformation

  • Vendor Management experience

  • Material Management and/or Material Requirement Planning experience

  • Proficient in using Google applications

  • Proven self-starter with the ability to work independently


Whirlpool Corporation (NYSE: WHR) is the world’s leading kitchen and laundry appliance company, with approximately $20 billion in annual sales, 77,000 employees, and 59 manufacturing and technology research centers in 2019. The company markets Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, JennAir, Indesit, and other major brand names in nearly every country throughout the world. Additional information about the company can be found at .

At Whirlpool Corporation, we believe that all people matter. Celebrating diversity and including thousands of perspectives empower us to create products that blend into every concept of home. Whirlpool Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

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