Comerica Management Co Inc. Onsite Virtual Teller in Auburn Hills, Michigan
divHours of Operation 8am-10pm Monday-Friday, 8am-5pm SaturdaybrVarious shifts available within the hours of operationbrbrWhat we can offer you/divulliCompetitive compensation starting at $18.50/liliShift differentials and language premiums/liliFlexible schedules/liliPaid Time Off (PTO)/liliPaid Holidays/liliHealth, Dental, Vision and Life Insurance/liliTuition Reimbursement/liliFlexible Spending Accounts (FSA) and Health Savings Accounts (HSA)/liliThe opportunity for career advancement/li/uldivbrThe Bank Virtual Teller will be responsible for contributing to the overall success of the Interactive Teller Machine Department/ Retail Support Center by performing teller transactions accurately and efficiently in accordance with bank policies and procedures via Video in a centralized area. This includes using multiple software programs to complete transactions while interacting with customers via video. Meet or exceed key performance metrics while handling a high number of customer transactions in a fast-paced environment. Successful candidates possess strong communication skills, time management and organizational skills. brbrPosition Responsibilities: brService/divulliProvide remarkable customer service, while processing transactions received via Interactive Teller Machines accurately and efficiently./liliBe knowledgeable of consumer products and services./li/uldivCompliance/divulliEnsure compliance with applicable federal, state and local laws and regulations./liliControl losses by following banking center transaction policy and procedures./liliAdhere to all Retail Bank audit and compliance standards./li/uldivOperations/divulliWork with emerging technologies including multiple systems required to perform routine job functions./liliSubject Matter expert for all ITM Operational Activities assigned tasks to ensure proper completion of tasks./liliOther duties as assigned/li/uldivTeamwork/divulliInteract with banking centers, contact center and customers in all markets. Interact with Retail Support Center (Teller) as well as Project Management teams./liliCollaborate with internal departments ensuring major technical support issues are addressed./li/ulbrdivdivPosition Qualifications:/divulliHigh School Diploma or the equivalent (GED)/lili3 years of experience in customer service/lili2 years of experience in CSR (teller) OR 2 years retail/financial services OR 1 years of technical help desk/lili1 year of experience in sales/lili1 year of experience with Microsoft Office Products including Word, Excel and PowerPoint; personal computer; system data entry or Internet search/li/ul/divAuburn Hills Operations Center/br11am-8pm Monday-FridayBR/Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.