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Bank of Ann Arbor Vendor Service Representative in Ann Arbor, Michigan

Job Descriptions:

Vendor Service Representative (VSR)

The VSR reports to the Director of Operations and works closely with our Relationship Managers, Equipment Resellers and Customers to provide best in class service to ensure transactions are processed accurately and in a timely manner.

Primary Responsibilities will include:

  • Pro-actively communicating with equipment resellers, brokers and relationship managers (RM) on a daily basis regarding the status of transactions to ensure efficient funding.

  • High level of accuracy for transaction documents and up-to-date information on transactions.

  • Preparing proper finance documentation and timely audit of executed documentation, and compliance to UniFi ’s policies and procedures.

  • Must possess excellent communications skills with customer, supplier and/or RM to resolve any documentation issues.

  • Efficient at generating and issuing Purchase Order to Vendor (if requested).

  • Perform verbal audit confirmations of equipment delivery and terms with customers.

  • Review and process reseller invoices for prompt payment.

  • Finalize the transaction file for execution and accounting data entry.

  • Responsible for receiving and responding to incoming phone calls to UniFi.

  • Assume job responsibilities of other VSRs when they are out of the office.

Required Experience:

The ideal candidate for the Account Specialist position should possess the following attributes:

  • Detail oriented and organized

  • Excellent oral and written communication skills

  • Computer proficiency

  • Team-oriented and independent performer

  • Ability to multi task and prioritize in a fast paced environment

  • Mathematical Skills: Ability to calculate discounts, percentages, interest rates and commissions via financial calculator or utilized software program

  • Analytical Skills: Ability to identify problem situations, analyze and articulate clear, concise solutions to manager, customer, vendor and/or RM

  • Possess a positive attitude and a willingness to learn new tasks

Performance is evaluated on the following areas:

  • Knowledge of Job Requirements

  • Corporate Policies/Procedures

  • Problem Solving

  • Verbal Communication Skills

  • Drive/Initiative

  • Written Communication Skills

  • Adaptability/Flexibility

  • Customer Service

  • Interpersonal Relations

  • Attitude

  • Quality of Work

  • Dependability

  • Quantity of Work

  • Attendance

Reviews are conducted on an annual basis (or other predetermined time) with your direct supervisor. Employees are expected to conduct a self evaluation on their past year’s performance and express their future personal improvement goals. They are also highly encouraged to address any department or company areas that need improvement and present their suggestions for change or efficiency advancements.

Keyword: Vendor Service Representative

From: Bank of Ann Arbor

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