Zingermans Community Of Businesses Mail Order Customer Service Center Holiday Crew in Ann Arbor, Michigan

Mail Order Customer Service Center Holiday Crewimg src="https://www.zingermanscommunity.com/wp-content/uploads/2015/08/IMG_4192.jpg" alt="" width="350" /About UsZingerman's Mail Order is the online and catalog shop for Zingerman's. We ship great food and gifts all across America, everything from bread and cheese to cured ham and tinned fish.The holidays ata href="http://www.zingermans.com/?utm_source=communityutm_medium=zinglinkutm_campaign=zcobbar" Zingerman's Mail Order/a are crazy but fun. We grow from a crew of 50 to a swarm of nearly 500. People come to work here from all walks of life. Moms, dads, students, retirees, landscapers, dancers. Some people are in between jobs. Some people, this is their first job. Some folks come because they want to work with us for the long term. Some, it's just a little job for extra Holiday money. Any reason is fine with us. Nearly everyone who works here now started as a part of a holiday crew at one time or another. We'd love for you to join us.What kinds of things do you do in this job?ulliThis job varies each and every day./liliWe talk to many guests each day over the phone./liliWe email with guests all day long./liliWe take orders over the phone with a smile./liliWe train new holiday staff./liliWe help our corporate clients each step of the way with their orders./liliWe do many tasks that ensure our customers are happy./liliWe work together as a team./li/ulThe Performance Expectations for this position are:ulliWe wear headsets, answer phones and enter orders into computers like there's nothing else we'd rather be doing./liliWe send emails to our customers that are so good they feel like they were delivered in person./liliWe perform amazing feats of customer service by web, phone, fax, email, snail mail, and in person./liliWe work to deliver a great experience to each of our customers and to each other./liliWe knock our customers' socks off. Both socks. Every single time./li/ulThe Success Patterns for this position are:ulliType 40 words per minute. (Testing will be required.)/liliEase working with a computer and the internet and an ability to learn new software quickly (our order-taking software is something we build ourselves)./liliKnow how to use Firefox, Google applications and Microsoft Word and Excel./liliExcellent spelling and grammar skills. (Testing will be required.)/liliAbility to read, speak and write fluently in English./liliPrevious experience in any form of customer service or sales, food sales is considered a bonus./liliExperience in training./liliAbility to compose comprehensive and caring emails quickly./liliDedicated to providing exceptional customer service./liliYour availability must be at least 24-32 hours per week./liliIf hired, you must commit to 4 consecutive days of training./liliExcellent interpersonal and communication skills, both written and verbal./liliTeam player who will work effectively on a group and individually./liliHave reliable transportation to and from work./liliMust be punctual and have consistent attendance per the Mail Order attendance policy./li/ulSuccessful candidates will have the following personal characteristics:ulliDetail-oriented with stron