Michigan Jobs

Mobile michigan-jobbank Logo

Job Information

Consumers Energy CONTINUOUS IMPROVEMENT SPECIALIST in Adrian|Allegan|Alma|Armada|Athens|Bad Axe|Battle Creek|Bay City|Bellevue|Benzonia|Big Rapids|Birch Run|Boyne City|Bronson|Cadillac|Caro|Charlevoix|Charlotte|Cheboygan|Clare|Clinton Township|Covert|Dearborn|East Tawas|Erie|Essexville|Filer City|Flint|Fremo, Michigan

Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of Michigan's 10 million residents in all 68 Lower Peninsula counties.

Department Summary

The Continous Improvement Specialist position is responsible to provide leadership, guidance, and coaching of continuous improvement efforts specifically through systems thinking and value stream analysis. A key mindset of Consumers Energy’s CE Way is the spirit of continuous improvement where teams are empowered to use lean thinking to improve safety, quality, delivery and cost. The purpose of this role is to drive continuous improvement through value stream mapping and achieve key breakthrough business results in predictability, waste elimination, lowering unit costs, and increasing efficiency. The scope of work will include coaching leadership and teams to strengthen their knowledge and capabilities of value stream mapping, problem solving, kaizen and waste elimination. The Continous Improvement Specialist will be joining a team of lean thinkers and coaches that thrive in both an organized standard work environment and PDCA innovation that adds value throughout our organization in support of operational excellence. The individual must possess an in depth understanding of quality and lean principles. They must be able to collaborate and engage across all of Operations (electric, gas, generation and compression operations in service, distribution, scheduling, contact center, engineering) as well as other leaders and co-workers in Operations Support, Union, Facilities, Corporate, Supply Chain, Finance, Information Technology, Compliance, etc.)

Job Description

  • Engage leadership on the strategy and application of Value Stream Mapping, Unit Cost Analysis, Lead Time Reduction, Process Efficiency Metrics, Inventory Systems, Voice of the Customer and Customer Value.

  • Work with Leaders to show ownership, empowerment, agility, care and deliberate guidance of The CE Way (visual management, standard work, operating reviews, problem solving, waste elimination and kaizen) across business operations. Direct technical understanding in process improvement tools such as quality and documentation management systems, process mapping, workload balance charts, key performance indicators, mind mapping, risk assessment, gap analysis, causes of variation, waste walks, control charts, etc.

  • Conduct routine Go Sees to achieve effective problem solving and root cause analysis. Apply rapid PDCA to simplify processes.

  • Coach with charisma, trust and influence as well as be able to translate the overall vision for the team.

  • Develop and lead a plan to foster a continuous improvement culture through the exchange of ideas, building creative confidence, understanding the voice of the customer, change management tools, recognition programs.


  • Bachelor’s degree in the applicable field of study. Less than a Bachelor’s degree may be acceptable if accompanied by extensive Company or industry experience.

  • Lean Certification or similar experience working in a lean environment, Value Stream Mapping Understanding, Application and Change Management through lead time reduction and statistical process improvement, and Kaizen Facilitation using Lean tools.

The following skills / experience may set you apart:

  • Six Sigma Certification

  • Data Technology and Analysis

  • Change Management and Communication Strategies

  • Demonstrated ability to collaborate across functional areas and influence action.

Essential Functions:

Business Support Advisors and Consultants support the planning, business analysis, general management, budget preparations and analysis, negotiations, transactions, customer services and auditing of a wide variety of business functions and processes of specific operating and support areas throughout the Company. Lead and/or assist with business analysis and support for the plans, reports, impacts, contracts, schedules, estimates, data collection, observations, and field investigations. Provide business analysis and support services with accuracy, on time and under budget. Use computer assisted applications software and equipment to prepare business analysis support documents. Understand and follow Company established standard procedures for file structure and standard procedures for projects. Become familiar with business and department and Company plans and related material for each project and be able to utilize the information appropriately. Assists in client contact and communication. Utilize effective communication skills to answer inquiries from coworkers, clients, or the public. Public involvement may include producing reports, graphics, presentations, and other visual material as well as occasional speaking or meeting with stakeholders. Attend internal and external meetings. Provide business analysis and support services in a legal and ethical manner. Regular attendance is expected.

Hours and Travel:

This position requires the individual work 40 hours per week with 90% of time spent in the office or specific field locations. This position may require the ability to travel between field locations. This position may include nights and weekend/holiday timeframes.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; stand; walk; and stoop, kneel, crouch, or crawl; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee frequently is required to talk or hear. The employee will be using a computer and the associated keyboard and mouse. The employee must frequently lift and move up to ten pounds and occasionally lift and move up to fifty pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. The noise level on the construction site is often loud.

Position will be filled at the appropriate salary grade based upon the skills, knowledge, and experience of the selected candidate.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.